FAQs

What if there is an issue with my order?

At Botanik Tea, we guarantee that every care will be taken to deliver your tea in perfect condition. If, for any reason, you are unsatisfied, please contact us within three days of receipt of delivery, so that we can follow up promptly. Please note, if damage occurs during shipping, Botanik Tea requires all goods be returned before we can issue an account credit or replacement order.

Botanik Tea returns policy for incorrect product delivery

In the highly unlikely event that you are delivered the wrong order, please contact Botanik Tea within three days of receipt of delivery, so that we can follow up, and send your correct order immediately. Botanik Tea truly is your partner in tea.

Does Botanik Tea ship outside of Australia?

Currently Botanik Tea only ship in Australia however if you are an international buyer please contact us with your order request and we will touch base with you to discuss shipping options. We hope to soon have this up and running for a smooth transaction for all our tea drinkers around the globe so stay tuned!

Does Botanik Tea provide tea for wholesale purchase?

We would love to work closely with you to provide you wholesale options if you are interested in buying in bulk. We can also assist you in creating your own unique blends to cater to your business for whole purchase. If you would like to discuss further options please contact us at hello@botaniktea.com.au

Does Botanik Tea provide tea for special events e.g. high tea, weddings, birthdays?

Here at Botanik Tea we look forward to working with our customers to provide them a range of quality tea selections for their special event whether it be wedding bonbonnieres, high tea gatherings or community and charity events. We welcome any requests you may have and will work closely with you to ensure that you are satisfied with our product and customised services. 

*Please note all Botanik Tea products are sold in Australian dollars (AU). Not finding what you want? Reach out to us via our page contact us page.